Privacy policy overview
Your information is our highest responsibility—learn how we safeguard it.
Our promise to protect you
Our privacy policy aims to ensure full transparency about the collection, storage, and use of your information. We handle all data in line with the Australian Privacy Act and relevant local laws.
Our website uses secure measures and clear rules for handling your personal and technical details, maintaining confidentiality throughout your experience with us.
What we collect from you
We collect only essential details you provide directly or through your device to deliver our service and support your experience securely.
Information you provide directly
- • Contact details such as your name and email address
- • Any messages or forms submitted through our website
- • Requests for support, consultations, or feedback
- • Preferences and communication choices you share
- • Responses to surveys or feedback forms you choose to complete
Information collected automatically
- • Technical data including browser, device, and session duration
- • Usage data such as page visits and navigation history
- • General location (country or city) inferred from your device
- • Interaction logs with our site features and contact forms
- • Cookies or similar tracking technologies for site performance
How we use your details
We process your information only for service delivery, communication, compliance, and improvement of our platform as outlined below.
- • Responding to your requests and questions
- • Providing and improving our services
- • Ensuring site security and technical performance
- • Verifying your identity when necessary
- • Meeting legal and regulatory requirements
- • Maintaining our records accurately
- • Communicating updates or service changes
Our commitment: Your privacy is essential. We never sell or share your information for marketing purposes. Every detail is handled with care and security in mind.
Sharing your information
We only share your information when required by law or essential for service operation. Any third-parties must agree to protect your data.
Our service providers
We work with providers for hosting, IT, and analytics who agree to data protection standards and confidentiality requirements.
Legal requirements
We may disclose information if required by applicable law, court order, or regulatory authorities.
Anonymous statistics
Aggregated, non-personal visitor data may help us enhance service quality and reporting.
Your rights and options
You can access, correct, or delete your personal data at any time. We support your choices according to local regulations.
- • You may request a copy of your information
- • You can correct any inaccurate data we hold
- • You can request deletion of your details
- • You may request your data be sent elsewhere
- • You can object to how your data is used
- • You may ask us to restrict processing
Contact us using the details below to request any action on your personal data. We will process requests promptly and securely.
How we protect your data
Data safety is core to our platform. Both technical and organisational steps keep your information secure and private.
Technical measures we use
- • Encryption for data transfer and storage wherever possible
- • Secure website hosting and regular updates
- • Access controls for all sensitive information
- • Routine vulnerability assessments and monitoring
Organisational measures in place
- • Staff training in data protection responsibilities
- • Strict access limitation to essential personnel only
- • Internal audits of privacy and security practices
- • Prompt response procedures for security incidents
How long we keep your data
We retain your personal information only as long as needed for service delivery, legal, or regulatory purposes.
- • Stored while you remain a client
- • Kept as long as relevant to your support
- • Held until request or withdrawal
- • Retained per statutory requirements
- • Only kept with your consent
You may request deletion at any time if retention is no longer necessary.
International transfers information
We may transfer data outside Australia if needed for service. Protections are in place to comply with privacy laws.
- • Providers must commit to upholding privacy standards
- • We perform risk assessments on overseas recipients
- • Your data won't be shared unnecessarily overseas
- • You will be notified if significant transfers occur
Cookies and tracking
Cookies help us deliver a quality, secure experience. You can manage preferences or opt out via your browser settings.
Types of cookies we use
- • Essential for site operation and core features
- • Used for analytics and site performance
- • Help enhance user experience and accessibility
- • Enable certain navigation and display options
You can update or block cookies at any time in your browser settings.
Changes to this policy
We review our privacy policy regularly. Updates are posted here and may be sent by email or site notice.
- • Always review change logs for updates
- • Updates may affect how we handle your data
- • We notify you of significant changes
- • Policy revision dates are clearly displayed
We recommend revisiting this page to see if updates apply to you.
Contact for privacy requests
If you have privacy concerns or questions, please reach us directly.
Lexiaponivo
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61865570520
Email: content@lexiaponivo.com
Last updated December 11, 2025
Effective from December 11, 2025